{
  "version": "2026-10-05-draft-2",
  "status": "Editable proposal — awaiting owner approval and Lebanese legal review",
  "sections": [
    {
      "title": "Seller identity and contact",
      "text": "Juzur LB is the brand for these personalized keepsakes. Before launch, add the legal seller name, business address, public telephone and email, commercial and tax registration information as applicable, and the contact responsible for privacy requests. These details are not yet supplied. The checkout is not open to real orders while these disclosures are incomplete.",
      "ar": "Juzur LB هو اسم العلامة. قبل الإطلاق يجب استكمال اسم البائع القانوني وعنوانه ووسائل التواصل وبيانات التسجيل التجاري والضريبي حسب وضع النشاط. لم تُستكمل هذه المعلومات بعد."
    },
    {
      "title": "Ordering and customized products",
      "text": "Review each Arabic name, shape, material, colour, hardware, quantity and delivery details before confirming. Each piece is personalized to the specifications approved for that order. The preview helps show the design; it is not an approved fabrication file. Structural joins, cut contours and engraving details must be checked before manufacture. Changes that affect the agreed design require your approval.",
      "ar": "راجع الاسم والشكل والخامة واللون والملحقات والكمية والعنوان قبل التأكيد. المعاينة ليست ملف تصنيع معتمداً؛ تُراجع الوصلات وخطوط القص والنقش قبل التنفيذ، وأي تغيير يؤثر على التصميم المتفق عليه يحتاج موافقتك."
    },
    {
      "title": "Customer information and supplied designs",
      "text": "Provide accurate spelling and contact details, and only supply designs you are entitled to use. We will confirm whether special requests can be made; writing a note does not by itself accept the request or add an undisclosed fee. Final design approval and any revised quotation should be recorded in writing. Customer approval does not waive remedies for manufacturing defects or departure from the approved specifications.",
      "ar": "قدّم أسماء ومعلومات تواصل صحيحة وتصاميم يحق لك استخدامها. تُؤكَّد قابلية تنفيذ الطلبات الخاصة كتابياً؛ كتابة الملاحظة وحدها لا تعني قبولها أو إضافة رسوم. الموافقة على التصميم لا تلغي حقوق معالجة عيوب التصنيع أو عدم المطابقة."
    },
    {
      "title": "Prices, discounts and delivery charges",
      "text": "The eligible discount subtotal is merchandise plus selected hardware; delivery is excluded. Quantity offers: 3–5 pieces 5%, 6–11 pieces 10%, 12–49 pieces 20% on complete groups of 3 of the same material, and 50–100 pieces 30% on complete groups of 6 of the same material. Remaining units are not quantity-discounted. Above 100 pieces: an agreed quotation is required before payment. Promo and quantity savings do not combine; the larger monetary saving applies. ZEINA001 records Zeina Al Saneh as referral owner even when quantity savings are larger. Free delivery applies only within standard coverage. Outside coverage, an estimated USD 3–6 may apply; the actual charge is agreed by phone before the payable total is finalized. Delivery is a separate invoice line. Tax and currency disclosures remain subject to completion of the seller details.",
      "ar": "يشمل مجموع الخصم القطع والملحقات فقط، دون التوصيل. لا تتجمع الخصومات ويُطبّق التوفير الأكبر. التوصيل مجاني ضمن المنطقة المحددة فقط، وخارجها قد يضاف ٣–٦ دولارات تقديرياً مع تأكيد الرسم الفعلي هاتفياً قبل الدفع. يظهر رسم التوصيل منفصلاً في الفاتورة."
    },
    {
      "title": "Payment choices and order confirmation",
      "text": "Choose Pay full amount now, or 50% Down Payment + Cash on Delivery. For the second option, a 50% upfront payment confirms your order; the balance is payable upon delivery. The calculation uses the final discounted total, including selected hardware and the confirmed delivery charge. Any odd cent is assigned to the upfront payment so the two amounts add exactly to the total. No minimum order amount applies. Saving an order or reporting a transfer is not payment verification. Whish receipt must be verified in the receiving account; your order reference, amount, currency, payer and transaction reference are matched to that order.",
      "ar": "اختر الدفع الكامل أو دفعة مقدمة لتأكيد الطلب بنسبة ٥٠٪ والباقي عند الاستلام. تُحسب الدفعة من الإجمالي النهائي بعد الخصم. حفظ الطلب أو إرسال مرجع التحويل لا يؤكد وصول الدفع؛ يُراجع وصول المبلغ فعلياً إلى حساب الاستلام ويربط برقم الطلب."
    },
    {
      "title": "Final approval and production",
      "text": "Website, gallery and automatically fitted name previews are illustrative and may differ from the final customized design. After submission we contact the customer to confirm exact names and spelling, design and cutting details, special requests and the final visual. Customer approval, its evidence and the final visual are recorded before production. Production also requires verification of the agreed upfront payment. Delayed customer approval or payment must be discussed if it affects delivery.",
      "ar": "المعاينات توضيحية وقد تختلف عن التصميم النهائي. نتواصل بعد تقديم الطلب لتأكيد الاسم والتهجئة وتفاصيل القص والطلبات الخاصة والصورة النهائية، ونحفظ موافقة الزبون والتحقق من الدفعة المطلوبة قبل الإنتاج."
    },
    {
      "title": "Cancellation and upfront-payment proposal",
      "text": "Proposed for owner and legal review: if cancellation occurs before preparation starts, refund the upfront payment. Once the customer-approved custom preparation or production has begun, retain only documented, non-recoverable costs caused by that cancellation, up to the upfront payment, where lawful and disclosed before confirmation; return any excess. Do not automatically forfeit the entire 50%. After manufacture, customized goods may be outside the ordinary distance-sale withdrawal right, but this does not remove defect or non-conformity remedies. Record the stage, costs and reason, explain the calculation, and agree the refund method and timing. These rules are proposals and are not an approved non-refundable-deposit commitment.",
      "ar": "اقتراح للمراجعة: قبل بدء التحضير تُعاد الدفعة المقدمة. بعد بدء العمل المخصص المعتمد، يجوز اقتطاع التكاليف الفعلية الموثقة غير القابلة للاسترداد، ضمن الدفعة، إذا كان ذلك جائزاً ومعلناً مسبقاً، وإعادة الباقي. لا يُصادَر كامل الـ٥٠٪ تلقائياً. تُستكمل طريقة ومدة رد الأموال قبل اعتماد السياسة."
    },
    {
      "title": "Delivery coverage and timing",
      "text": "Delivery is within four working days from the date the order is submitted. Standard coverage extends north to Jbeil/Byblos, south to Saida/Sidon and into the mountains approximately to Sofar. Outside this zone, including Bekaa and remote locations, arrangements and actual additional charge are confirmed by phone before payment; USD 3–6 is an estimate, not a confirmed fee. The address and availability are confirmed with the customer. If delayed approval/payment or an exceptional delivery issue prevents the agreed timing, we contact the customer to agree the next step. Refusal for a defect or non-conformity is handled through the remedies described below. No automatic penalty applies.",
      "ar": "التوصيل خلال أربعة أيام عمل من تاريخ تقديم الطلب. التغطية المعتادة شمالاً حتى جبيل وجنوباً حتى صيدا وجبلياً تقريباً حتى صوفر. خارجها، ومنها البقاع والمناطق النائية، نؤكد الترتيبات والرسم الفعلي هاتفياً قبل الدفع؛ مبلغ ٣–٦ دولارات تقديري. نبلغ الزبون ونتفق معه عند أي تأخير."
    },
    {
      "title": "Returns, defects, refunds and disputes",
      "text": "Contact the seller if the delivered piece is defective, damaged, wrong or does not match the approved specifications. Keep the order reference and helpful photographs; photographs are useful evidence, not a condition removing legal rights. Available repair, replacement or refund remedies and related costs must follow Lebanese law. A personalized item is not automatically excluded from all returns. No arbitrary short claim deadline or limitation of statutory rights is imposed. Confirm the return contact, process, refund method and timing before launch. Lebanese mandatory consumer rights remain applicable; no exclusive arbitration or waiver is required by this draft.",
      "ar": "تواصل مع البائع إذا كانت القطعة معيبة أو تالفة أو غير مطابقة. تبقى حقوق الإصلاح أو الاستبدال أو الاسترداد وفق القانون محفوظة. كون القطعة مخصصة لا يلغي جميع حقوق الإرجاع. لا تفرض هذه المسودة مهلة قصيرة أو تنازلاً عن الحقوق القانونية."
    },
    {
      "title": "Privacy, records and updates",
      "text": "Customer name, telephone, address, landmark, notes, configurations and payment references are used to fulfil and support the order and reconcile payment. Provide only relevant information; do not send wallet passwords, PINs, identity documents or card details to this website. Appropriate order details may be shared with the delivery and payment providers for fulfilment. Identify the seller/data controller, providers, lawful retention period, access/correction contact and any cross-border hosting disclosures before launch. No marketing subscription is created by checkout. Keep the applicable terms version and customer approval with the order. Later policy changes should not silently replace the terms accepted for an existing order.",
      "ar": "تُستخدم معلومات الزبون لتنفيذ الطلب ومتابعته ومطابقة الدفع. لا ترسل كلمات مرور Whish أو PIN أو بيانات بطاقات أو هويات لهذا الموقع. يُستكمل مسؤول البيانات ومدة الاحتفاظ ووسائل طلب التصحيح قبل الإطلاق. الطلب لا يسجلك تلقائياً في رسائل التسويق."
    }
  ]
}